How to Make Performance Reviews Useful – Not Cringeworthy

Posted on November19, 2017
There are many things that make managing investigators different than other management roles.  For instance, investigators are more likely to be attentive to detail, and interested in adherence to rules, so they’re less likely to cause problems by acting cavalierly at work.  They’re also likely to believe in the mission of their organization strongly, which makes them more committed to the work they do.  But there’s one thing that’s just as true with managing investigators as with any other job…

Easing Government Hiring Challenges

Posted on October26, 2017
One of the largest problems government agencies face when hiring is the hiring process itself.  There’s plenty of complaints to go around.  It is complicated.  It takes more than six months in many cases.  The candidates forwarded by human resources departments aren’t qualified for the job, and if any are, they’ve accepted an offer elsewhere by the time you are cleared to offer them the position. Unfortunately, for most agencies there are no ways around these facts.  The government has…

What Is the Value of One Extra Complaint?

Posted on October11, 2017
According to CIGIE’s new website, the 73 Federal IG offices receive a half million complaints a year.  Through the hard work of investigators and auditors, these tips lead to a more honest and efficient government.  They also have a tangible financial benefit.  Those 500,000 complaints lead to recommendations that would save $40 billion a year if fully implemented.  They also lead to $16 billion a year in investigative recoveries.  Obviously, each complaint doesn’t lead to a financial recovery.  Some…

No Integrity = No Success

Posted on September27, 2017
As public agencies prioritize their tasks for the year, they consider several things including their major ongoing projects, their mission statements and directives from the executive bodies that oversee them.  Unless they’ve experienced a major lapse of judgement in the prior 12 months, they probably aren’t thinking “How much focus should I put on integrity this year?  How much time and money should be allocated to integrity?”   In fact, people who aren’t investigators may think the concept that integrity…

Three Things That Will Ruin Your Investigative Case Management System

Posted on September25, 2017
If your agency has ever put together a "wishlist" for a case management system, whether through an RFP process or a less formalized process, you know it can be difficult to capture all of your needs.  Unfortunately, there are some items that don’t end up in these types of documents very often, because they’re subjective – but they’re extremely important.  In fact, some of these items are more likely to impact how good of a job a case management system…

Investigators Help Citizens Through Social Media

Posted on September11, 2017
The hurricanes faced by Texas and the southeastern United States in the last couple of weeks brought to light once again the value that government can provide to its citizens via social media (especially Twitter).  Before the hurricanes hit land, updates from the National Hurricane Center staff and the National Weather Service were collectively re-tweeted hundreds of thousands of times, ensuring information about hurricane movements and dangers were being seen quickly.  After the hurricanes pass, people are being re-united with…

Engaged Employees = More Tips

Posted on August31, 2017
Gallup’s recent State of the Worker report indicates that employee engagement in the United States is the highest it’s been in years – at 33%.  Two out of three workers in the US are not engaged in the job they do or the company they work for. Why does this matter to investigative teams?  Low engagement impacts more than just employee productivity.  At best, employees who are “not engaged” are less likely to be concerned enough about their work environment…

Cyber-Intruders Make Data Security and Auditing More Important Than Ever

Posted on August26, 2017
Ransomware has been in the news lately due to a few widespread attacks.  In most cases, ransomware spreads by spam – millions of sketchy emails get sent in the hopes that a few people will follow a link that downloads malware onto a networked computer, infecting the company. Ransomware is plenty scary (and plenty expensive), but government agencies should be even more alert for a more sophisticated technique called "spear-phishing” that targets the owners of high-value data.  Since the data…

If It Looks Too Good to Be True…..

Posted on August19, 2017
Many of the greatest frauds in history are stunningly obvious with the benefit of hindsight.  A recent article on the conviction of pharmaceutical executive Martin Shkreli points out this very fact, placing blame on the victims’ decision to chase financial returns they may not have even believed could be legally gained – instead believing that the fraud wouldn’t collapse before they made out handsomely.  In many cases, plenty of investors do just fine in these fraudulent schemes, effectively taking from…

Beware! Government Computers Are a Prime Ransomware Target

Posted on August13, 2017
Ransomware has become a major problem in the last few years – statistics vary, but everyone agrees that the number of attacks increased several fold in 2016, and several fold again in 2017.  They inflicted over a billion dollars of damage.  Investigators are especially susceptible to ransomware attacks, both because the information they collect is not easily replaceable, and also because it’s extremely sensitive.  Are your employee inboxes destined to cause a major problem for your agency this year?  …