Don’t Lose Time to a Non-Intuitive Case Management System

Posted on February15, 2017
If you’ve ever put together a list of requirements for a case management system, you’ve probably noticed that some things are easier to measure than others.  It’s easy to determine whether a piece of software can meet your technical requirements, whether it can store and retrieve the data types your agency requires, and whether it can import your existing data.  Feature sets are more complex, but with some work, you can request capabilities in a way that allows you to…

Increasing Hotline Tips by Appealing to Millennials’ Better Nature

Posted on February10, 2017
Over the last few years, Millennials have been subjected to a number of insulting descriptions.  Some magazine articles would have you believe they’re overly entitled narcissists who expect the world to conform to their every desire.  But for all of the negative things that are said about them, one positive trait always seems to emerge – Millennials want to make the world a better place.  And while this can be seen in the time and money they donate to their…

New Administration Planning to Retain IGs

Posted on February02, 2017
On February 1, news surfaced at a House Government Reform Committee that several Federal IGs had received notice from the incoming presidential administration on the 13th of January that they were being asked to remain in their posts only temporarily.  This is something the IG community has been taking seriously since the email was sent – Justice Department Inspector General Michael Horowitz said the IG community "absolutely took it very seriously.  I think it’s fair to say that all of…

The IG Empowerment Act: Passed!

Posted on January25, 2017
In December, we posted a blog about the the IG Empowerment Act's pending death in 2016.  Fortunately, the Senate did take the bill up in their last few days in session, and HR 6450 became law on the 16th of December.  The bill's text is available here. This bill’s critical feature is allowing Inspectors General offices to review information pertinent to an investigation even if it is subject to privacy protections that have been used in the past to shield…

Using Twitter to Communicate IG Results to the Public

Posted on January22, 2017
Although Inspectors General do critical work, unfortunately many citizens are unaware of the work they do.  Part of this may be because effective investigators aren’t fond of braggadocio – they understand that their work requires discretion, and don’t make a habit of oversharing.  Sharing the results of completed investigations with the public, however, is a great way to help support the fact that IG offices save far more money than they cost, and that they do important work that’s worthy…

Staying On Top of Your Investigative Team’s Performance

Posted on January13, 2017
As an investigative office, you’re probably required to report certain data to an oversight committee regularly.  But while that data provides insight into the long-term performance of your agency, there are also benefits to reviewing results more regularly than the mandated once-a-quarter or once-every-six-months.   Here are a few data points that your case management software should be delivering to your inbox weekly.       Case Volume Data - This top-line data should be among the easiest information to access…

Is Your Investigations Group Prepared for Workforce Turnover?

Posted on January09, 2017
Government employee turnover is always highest around new administrations coming into power, and this year shows no sign of being any different.  If you haven’t yet faced an exodus, what can you do to prepare yourself for coming retirements?   Here are a few tips to ensure that your team continues to function well through departures, gaps in coverage and the integration of new team members. Design and Document Standard Operating Procedures:  The worst time to discover that there’s no description…

High-Performance Investigative Teams – eBook

Posted on December26, 2016
Investigative offices are judged on both the quality and quantity of the casework they perform, which makes efficiency an important part of their success.  We've recently released an eBook to help your team improve efficiency and focus.  This eBook includes tactics that have been studied and proven to generate better team results, and many of these tips are quick and easy to implement. Click here to access this eBook.

Improving Your OIG’s Results by Increasing External Engagement

Posted on December18, 2016
While many of the best tips to investigators come from employees of the agency they oversee, external tips are valuable as well.  This is especially true with fraud cases, where parties outside of the agency are often involved in the wrongdoing.  Here are a couple of ways to increase the public’s engagement with your investigative office. Make sure you are visible online The quality of websites for IGs (and other investigative offices) varies substantially.  Some sites are well maintained, with…

The Inspector General Empowerment Act of 2016 – All Means All

Posted on December09, 2016
One recent major impediment for Federal IGs completing their jobs is an opinion from the Office of Legal Counsel stating that IGs can’t access information that’s protected by privacy laws.  This includes grand jury testimony, credit information, wiretap information, and other similar sensitive data. This has only been corrected for a handful of agencies.  According to FCO, 66 federal Inspector Generals can still be blocked from accessing this data for the agency, potentially allowing them to hide behind these ‘sensitive…